Media Delivery Suite
Service Dashboard
A Powerful Dashboard, Analysing Trends and Delivering
a Meaningful View of Business Services
These days, the services we offer are complex behind the scenes, and rely on a myriad of different systems working together in just
the right way to provide exactly what we want.
Unfortunately, these systems frequently change in some way, and unless a server falls
over, we don't find out about a service failure until customer complaints filter through - which may take days, weeks, or
even months. All the while, our revenue and reputation is taking a hit.
Service Dashboard is the smart monitoring solution. It will tell you whenever a problem exists with your business service, enabling you to resolve the issue even before the customer complains.
This is no traditional server monitoring solution... Service Dashboard does not care about how full your disks are, or the speed your CPU is travelling at, or the temperature of your SCSI cards.
Service Dashboard just cares about whether your service is providing what you and your customers expect from it:
- You are billing customers once for each billable transaction - not twice, or not at all
- The links on your web server all go somewhere valid
- The video streams you are expecting are all present and accounted for
- The service uptime is within the agreed SLA's
- The time it takes to serve up the right content is acceptable
- There are no intermittent customer access problems
- The amount of content you sold is equivalent to the amount of content you paid for
Professional Services
Our approach is not unlike many others 'claim' to be ... except, we pride ourselves on being able to deliver to these:
- To partner you and unlock the potential of your business.
- To deliver what we say we will.
- To increase your profitability and elevate the way your customers, staff, and shareholders perceive you.
- To apply industry leading best practice.
In a nutshell...
- Systems Integration Your complex and disparate systems talking with each other.
- Software Development Purpose designed and built applications, providing information to the right place at the right time.
- Solution Delivery Project management, technical leadership, & solutions architecture.